If the customer is not satisfied with his bought he can change product or size within 14 days from delivery date. Is not possible to returns or size change for customized product.
Return Instructions
– Products have to appear as new and have not to show any sign of use. Warranty seals have to be intact without any sign of tampering.
– Before sending the goods the customer have to send an email to resi@ilcamiciaionapoli.it and get an authorization code/approval within 14 days from delivery.
Shipments cost of unathorized returns are deducted from the final refund.
– Once authorized the customer will receive instructions via email or by phone.
– Return shipping costs are free only for size change. (limited to 1 change)
We will deduct return shipping costs from the total amount spent including import/export taxes (where applicable)
Returns can’t be done in our shops
For sales outside the European Union, size changes are not possible, but it is necessary to request a refund and make a new order.
Customers can ask for the following services once the return items are received to our wharehouse:
(Only first return shipment is free. if the customers is not satisfied with exchanged items he will have to pay delivery costs, both inbound and outbound for any further delivery after the first)
1) Size Change:
Customer may change size of the same article he bought, if available. Only one size change for each item bought will be free if previously authrized.
2) Refund:
Once the products return back at our wharehouse they will be checked and if the test is passed the refund will be made within 14 days.
Refunds can only be made with the same method of payments.
